Store Policy
At Alexandros, we are committed to providing a reliable, transparent and enjoyable shopping experience. Every product is carefully selected to meet our standards of quality, comfort and style.
Orders are processed within 1–3 business days before dispatch. Delivery times may vary depending on the destination and seasonal demand, but estimated delivery information is provided at checkout.
If you receive a product that is damaged, defective or incorrect, please contact our customer support within 30 days of receiving your order. We will work promptly to provide a suitable solution, which may include a replacement, exchange or refund where applicable.
By placing an order with Alexandros, you agree to the policies outlined on our website. We reserve the right to update these policies when necessary to improve our services or comply with legal requirements.
Privacy & Safety
Your privacy and security are extremely important to us.
All personal information provided on our website is handled securely and used only for processing orders, providing customer support and improving your shopping experience.
Payment information is processed through trusted and secure payment providers. Alexandros does not store your full payment card details.
We use industry-standard security measures to protect your personal information against unauthorised access, disclosure or misuse.
We will never sell or share your personal information with third parties for marketing purposes without your consent.
Customer Care
Our customers are at the heart of everything we do. If you have any questions regarding your order, products, sizing, delivery or returns, our support team is here to help.
We aim to respond to all enquiries within 24–48 business hours. Our goal is to provide clear communication, fair solutions and excellent service throughout your shopping experience.
You can contact us at any time through our contact page or by email, and we will be happy to assist you.